FAQs

1.) Q:How do I go about booking?

Once you have had a look through our packages, please send your enquiry through to picnicsbyfiorella@gmail.com, or send a direct enquiry form from our contacts page. If we have availability we will then require a $50 deposit and will send through our booking form to fill out which goes through all the required details for us to organise your picture perfect picnic!

2.) Q:What if it rains on the day of my event?

We keep track of the weather before your picnic event. If  the weather happens to not be looking too good we will contact you prior your event and you will have the option to either relocate your picnic to a private indoor location (private home or hired space). You also have the option to reschedule your picnic event to another date if we have availability. We do not offer refunds on any cancellations made due to the weather not being suitable.

3.) Q:Do we require a permit?

Some locations will require a permit. For example if you plan to have a picnic over 30 people or are interested in hiring our Dome with your picnic certain gardens will require a permit for this setup. Please get in contact with us if this is the case as we can recommend some great locations where a permit won’t apply for the use of our picnic dome or picnics that are larger than 30 people.

4.) Q:How far in advance do I have to book?

We require at least seven days notice to book a picnic with the exception of last minute cancellations, we may be able to fit you in. Please note that the earlier you enquire for a date, the better chance you will have in securing the date you're after.  We sometimes are booked out as far as 3-4 months in advance.

5.) Q:What happens if I'm running late to my picnic?

We ask that you let us know if you are running late as we usually have multiple bookings on the day and need to be able to get to our next location on time.

Melbourne traffic can be a nightmare and we are very understanding, however we do ask that you try your best to be on time as we often run on tight schedules (particularly on weekends) 

We are able to wait 10 minutes maximum with no fee.                                            

A fee of $45 for 10-45 minutes late.                                                                          A fee of $85 for 45-60 minutes late.

6.) Q:What is the cancellation policies?

To eradicate potential complications, please ensure any changes/cancellations are notified to the PBF team two weeks prior to your event date.
In the event of a cancellation, our $50 deposit is non-refundable.

In light of the lockdown sagas, the $50 deposit will be turned into a gift voucher that is redeemable within 24 months of payment.

Unfortunately, no changes can be made two weeks leading up to the event, this is to ensure sufficient time for our team to tend to your needs.

7.) Q:What is the process on the day of our event?

8.) Q:Is there any additional travel fee?

The delivery has already been included within our booking price however we do require an additional travel fee for events that are more than 20 kilometres outside of Melbournes CBD.  Please email us for more information.

9.) Q: Do we need to pay a bond?

We require a $100 security bond for all of our picnic setups. The bond is returned upon the completion of your picnic within within 24-48 hours once we have packed and confirmed that all items are still in their original/undamaged condition. However if an item were to be damaged we would only take the value of the item from the bond and return the remainder.

10.) Q:Do you provide catering?

We currently only provide catering for our picnic for two packages. We unfortunately don't provide food catering for our group picnic packages however we have some great catering companies that we have worked with and would be more than happy to recommend you with a list of businesses we trust and love!